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Let’s take the guesswork out of e-commerce growth

Hello Different is an ecommerce agency, based in Sydney, that empowers brands to make smarter decisions, nurture relationships, and grow with confidence.

View our work
Shopify Solutions for Kinga Csilla
Shopify Solutions for Beetl Skincare
Shopify Solutions for Ciao Ciao Vacation

Crafting digital experiences through Creative Strategy & Data-Driven approaches to accelerate the Growth of your Business.

Let’s solve what’s holding your E-Commerce Business Back

Through a combination of strategy and implementation, we help you grow your e-commerce business.

Let’s solve what’s holding your E-Commerce business back

Through a seamless fusion of strategy and implementation, we make futures tangible, change possible, and visions happen.

A Shopify store built to sell, not just exist.

Shopify Theme Design & Development

More revenue from the traffic you already have

Conversion Rate Optimisation

Turn one-time buyers into lifelong customers

Email Marketing & Automation

Ongoing strategy so you don’t have to figure it out alone

E-Commerce Strategy & Growth

WORK

We’re a small team that makes an outsized impact on our clients’ business.

Billy Aloha

Shopify

Salty Melon Prints

Email Marketing

JASOOK Swim

Shopify

The Dalia Clinic

Shopify

Barre Definition

Shopify Solutions

Luv Lou

Shopify Solutions

Billy Aloha

Shopify

Salty Melon Prints

Email Marketing

JASOOK Swim

Shopify

The Dalia Clinic

Shopify

Barre Definition

Shopify Solutions

Luv Lou

Shopify Solutions

View our work

Let’s solve what’s holding your E-Commerce business back

Through a seamless fusion of strategy and implementation, we make futures tangible, change possible, and visions happen.

Shopify Theme

designed to sell, not just exist.

Shopify Theme

designed to sell, not just exist

Shopify Theme

designed to sell, not just exist.

Results

By starting with a clear understanding of your business, we lay the groundwork for long-term growth.

148% increase in Klaviyo Attributed Revenue

automated Flows Strategy + 1:1 Coaching
Over three months, we partnered with Sun Rituals to pinpoint gaps in their customer journey and optimise their Klaviyo flows. Alongside rolling out the automated flow strategy, we delivered hands-on coaching and training – providing their team with the skills to manage and refine their email marketing for long-term success.

23% increase in returning-customer rate

Klaviyo Management + ecommerce strategy
Skin Collective was solely focused on new customer acquisition, with no post-purchase follow-up. We mapped the purchase lifecycle, introduced personalised post-purchase and win-back flows, and integrated a simple loyalty program. Over the following 12 months, their returning-customer rate rose by 23%

Email‑driven revenue grew by over 239%

Campaign strategy + Automated Flows
How we did it? We began by creating strategic monthly Email Marketing Calendars tied to product launches, promotions, and stock levels, then relaunched the core automated flows to engage customers when it mattered. Next, we rolled out dynamic segmentation – using customer online behaviour, purchase history, and engagement. As a result, email-driven revenue climbed 239% in six months.

12x ROI on Email in Year One

Klaviyo automated flows
When Ciao Ciao Vacation launched, they were relying entirely on paid social ads and had no email nurture in place. Without a plan, new subscribers had little to no brand engagement after signing up. We mapped the full customer journey and strategised key flows that would drive the greatest return. This provided consistent engagement, reduced abandoned carts, and increased repeat orders. The result? In just one year, those emails returned 12Ă— the initial setup investment and became a core revenue source.

"Hello different has made an extremely positive impact on the way I can communicate with my customers online. The website looks & feels professional, which is exactly what we wanted. We couldn’t be happier!"

James Newbury
Soul365

"Accommodating at all times and very supportive throughout the project. The team were interested in understanding my goals and making sure that the logo design, website design, flyer material, letterhead and business cards were tailored to the business needs and branding."

Howard | Leichhardt Psychology Practice

"Not only did they just build me a website, they also helped me to build my client base through giving me assistance with newsletter development & ongoing content for subscribers... I have received a lot more business since launching the website due to their in depth knowledge"

William Flitcroft | MGC

"We continue to work together on a regular basis, and have now been able to achieve well beyond my initial expectations"

Toby McGeachie | TMGolf
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E-Commerce Strategy

"We have doubled our e-comm monthly revenue in the last year with the guidance of the team at Hello Different.

As a business owner, they have given me the invaluable knowledge of strategically managing online sales with holistic approach. I cannot thank them enough & look forward to where we will be again in another 12-months time!"

Sara
Skin Collective
Email Marketing Flows

"They really took the message & essence of my brand, & created some beautiful flows that will really speak to my audience.

Excellent communication & so helpful with plenty of tips & suggestions along the way.

It was a pleasure working with them"

Sarha
Salty Melon Prints

Ready to make the first move?

We are happy to answer your questions & see how we can help you with your business!

Thank you

Your enquiry has been received & we'll get back to you as soon as possible!
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Have a question?

If you have additional inquiries, feel free to reach out to us, and we'll gladly provide answers to any questions you may have.
Send us a message
Does Hello Different work with small & medium sized e-commerce businesses?

Hello Different was established with a mission to empower small to medium-sized e-commerce businesses, unlocking their full online potential through dedicated ecommerce website design & development and digital strategies. Our focus on these businesses is at the heart of our mission, recognizing the significant value we bring to this dynamic sector.

What is an ecommerce agency?

An ecommerce agency is a specialised firm that provides services to help businesses establish and grow their online presence. These agencies offer a range of solutions including website development, digital marketing, SEO, and other services tailored to optimise online sales and customer engagement. Their expertise lies in leveraging digital channels to drive traffic, increase conversions, and maximize revenue for ecommerce businesses.

What is e-commerce website design service?

E-commerce website design service involves creating and optimising online websites for businesses to sell products or services. It includes designing user-friendly interfaces, incorporating secure payment gateways, and ensuring seamless navigation. The goal is to enhance the overall shopping experience, drive sales, and establish a visually appealing and functional online presence for the business.

What services do you provide?

We provide a comprehensive range of services to meet your business needs:

Ecommerce Web Design and Development: We craft visually appealing and user-friendly online stores tailored to your brand.
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Ecommerce SEO: We optimise your online presence to enhance search engine visibility and drive targeted traffic to your e-commerce website.
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Email Marketing: We Implement strategic email marketing campaigns to engage your audience, foster customer relationships, and drive sales.
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Digital Solutions: Our digital strategies and solutions, elevate your online business, ensuring a holistic and effective approach to digital success

Is Shopify good for E-Commerce web development?

Yes, Shopify is widely recognised as a robust and user-friendly platform for web design & development, especially for e-commerce. It offers a range of features, customisable templates, and a secure infrastructure, making it an excellent choice for businesses looking to establish or enhance their online presence. The platform is known for its scalability, ease of use, and extensive app ecosystem, making it suitable for various sizes and types of businesses.

How can ecommerce SEO benefit my online store?

Ecommerce SEO significantly benefits your online store by enhancing visibility in search results, attracting targeted traffic, and improving rankings on search engines. This strategic optimization not only increases credibility but also ensures a cost-effective and adaptable approach to market changes, driving sustained success for your ecommerce business.

A partnership that enables you to...

Empower

We empower your business with effective tools and strategies that give you the power to make informed decisions, forge personal connections with your audience, and scale your business from within.

Connect

We design experiences that resonate with your audience by understanding their journey. Our strategies go beyond the screen to nurture meaningful connections, turning casual browsers into loyal customers and brand advocates.

Grow

We help scale your business by optimizing your online platforms and marketing strategies and ensure seamless growth without compromising quality or customer experience.

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Hello Different is a ecommerce agency that integrates creativity with strategic development to accelerate the growth of online businesses.

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256% Increase in Klaviyo Revenue

Campaign Strategy + Automated Flows Set Up
In just under 3 months, email marketing transformed from an under utilised channel to a powerhouse for the brand. By implementing a strategic Email Marketing Calendar and setting up automated flows, we've helped the account grow steadily, with emails now driving key results.